Eliminated 70% of unqualified calls and saved £78k/yr in solicitor time.
A UK employment law practice was losing 10 hours a week to phone triage — 70% of callers had no viable claim. We built a 6-step calculator that scores claims, routes high-value leads to lawyers automatically, classifies inbound email by AI, and handles after-hours enquiries with an AI phone agent. Solicitors now only speak to qualified claimants.